Accessibility Statement

    Last Updated: 30 November 2025

    Next Review: 30 May 2026

    Bespoke Learning is committed to ensuring digital accessibility for all users, including people with disabilities. We work to improve the user experience for everyone and apply relevant accessibility standards in our design and development.

    Our Commitment

    We strive to make our website and online services accessible, regardless of a user's abilities or disabilities. Our goal is to provide an inclusive learning environment so everyone can access our educational services and resources in a respectful, equitable way.

    We use the Web Content Accessibility Guidelines (WCAG) as our primary technical standard and aim to meet WCAG 2.1 Level AA. Where feasible, we are progressively aligning with WCAG 2.2 Level AA.

    We also aim to align with applicable accessibility and human rights laws, including:

    • Accessibility for Ontarians with Disabilities Act (AODA) and its web standards
    • Accessible Canada Act (ACA) principles
    • Relevant provisions of the Americans with Disabilities Act (ADA) for our U.S. users
    • Comparable accessibility obligations in other jurisdictions where we operate

    Accessibility Features

    We design and update our website with the following features in mind.

    Keyboard Navigation

    • Support for full keyboard navigation
    • Logical and predictable tab order
    • Escape key to close menus and dialog windows where appropriate
    • Arrow key support to move through dropdown menus and certain controls

    Screen Reader Support

    • Structured headings (H1–H6) that reflect page hierarchy
    • Descriptive alt text for meaningful images
    • ARIA labels, roles and landmarks where needed to supplement semantic HTML
    • Associated form labels and clear error messages

    Visual Design

    • Colour combinations designed for sufficient contrast in most situations
    • Readable font sizes and line spacing
    • Visible focus indicators for interactive elements
    • Responsive layout for desktops, tablets and mobile devices

    Content Structure

    • Semantic HTML elements for navigation, content and regions
    • Logical content grouping and predictable layout
    • Descriptive link text that explains destination or action
    • Clear, concise page titles and headings

    Assistive Technologies

    Our website is intended to work with common assistive technologies and accessibility features, including:

    • Screen readers such as NVDA, JAWS, VoiceOver and TalkBack
    • Voice recognition software
    • Keyboard-only navigation
    • Browser zoom up to at least 200% without loss of content or functionality
    • High contrast and custom colour schemes controlled by the browser or operating system

    Scope and Third-Party Services

    This statement applies to the main Bespoke Learning websites and web applications that we control.

    We use third-party platforms and services such as scheduling tools, video conferencing tools, payment processors and learning platforms. Examples include video call tools, Stripe, Wise.live and others.

    We do not control the accessibility of these third-party services, but we:

    • Aim to choose vendors that demonstrate a commitment to accessibility
    • Raise issues with vendors when accessibility barriers are reported to us
    • Offer alternative options where feasible when a third-party tool is not accessible for a user

    Current Compliance Status

    We use WCAG 2.1 Level AA as our accessibility benchmark. We are working towards consistent conformance across our site.

    Despite our efforts, some content or features may not yet fully meet WCAG 2.1 AA or may present accessibility barriers for some users. This can include:

    • Pages or components that have not yet been fully reviewed or remediated
    • Content contributed by third parties
    • Legacy content or documents created before our current accessibility practices

    We treat reported issues as a priority and address them as part of our ongoing improvement process.

    Accessibility Support and Feedback

    We welcome feedback on the accessibility of our website and online services. If you encounter an accessibility barrier or need an alternative format, please contact us.

    Contact Information

    Response Time

    We aim to respond within 2 business days and to provide an initial update on next steps within 10 business days.

    To Help Us Help You

    Please include, where possible:

    • A description of the accessibility issue
    • The page or section where you found it (URL if available)
    • The browser, device and assistive technology you were using
    • Any suggestions that would make the experience more usable for you

    Learning Accommodations

    As an educational service provider, we also offer reasonable learning accommodations for students with disabilities, which may include:

    Academic Support

    • Extended time for assignments or practice tasks, where appropriate
    • Alternative format materials (for example, accessible PDFs, large print or digital copies)
    • Support for the use of assistive technologies during sessions
    • More frequent breaks or shorter, more frequent sessions where needed

    Communication Options

    • Text-based communication (email, chat or messaging)
    • Video calls with live captions where the platform supports them
    • Written instructions, notes and summaries after sessions
    • Multiple contact methods for scheduling and support

    To request accommodations, please contact us at accessibility@bespokelearning.io. We will work with you to understand your needs and identify reasonable options that respect your privacy and local legal requirements.

    Ongoing Improvements

    Accessibility is an ongoing process at Bespoke Learning. Our efforts include:

    • Regular internal accessibility reviews and automated testing on key pages
    • Manual spot-testing with keyboard-only navigation and screen readers on priority flows
    • Staff training on accessibility and inclusive design best practices
    • Considering accessibility at the design, development and content stages of new features
    • Monitoring updates to WCAG and accessibility laws and adjusting our practices accordingly

    If you would like to participate in user testing or share your experience using assistive technologies on our site, you are welcome to contact us at accessibility@bespokelearning.io.