Terms of Service

These Terms of Service (the "Terms") form a legally binding agreement between you and Anthony D, carrying on business as Bespoke Learning (the "Institute", "Bespoke Learning", "we", "us", or "our").

By accessing our website, creating an account, booking a session, purchasing a package or subscription, or using any Bespoke Learning service, you confirm that you have read, understood, and agree to be bound by these Terms.

If you do not agree with these Terms, you must not use our services.

You must be at least the age of majority in your jurisdiction of residence (18 or 19 years old, as applicable) and have the legal capacity to enter into a binding agreement to use our services.

If you are under the age of majority, a parent or legal guardian must create the account, review and accept these Terms, and remain responsible for all use of the services by the minor.

Bespoke Learning provides educational and mentoring services, including:

• One-to-one IB and AP tutoring
• Group tutoring and exam preparation
• Theory of Knowledge (TOK) and Extended Essay support
• Study skills and academic coaching
• French and English language support
• AI-enhanced learning tools and feedback

We support students in building independent skills.

You agree that you will not request, encourage, or permit any tutor or AI tool associated with Bespoke Learning to:

• Complete graded homework or assignments on your behalf
• Write essays, Internal Assessments, Extended Essays, or similar tasks for submission in your name
• Sit exams, tests, or assessments on your behalf, including online assessments

To access our services, you may be required to create an account on our platform or third-party platforms. You agree to:

• Provide accurate, current, and complete information
• Keep login credentials confidential and secure
• Notify us promptly if you suspect unauthorised access to your account

You are responsible for all activities carried out through your account, whether by you, your child, or any person using your credentials.

To deliver our services, we use third-party platforms and service providers, including:

Your use of these third-party platforms may also be governed by their own terms and privacy policies. We do not control these platforms and are not responsible for outages, data incidents, or technical failures solely attributable to those providers.

All lessons must be scheduled through the designated student portal or through any other scheduling system specified by us in writing.

From time to time, we may offer limited-time promotions or discounted packages. Each promotion is subject to specific terms described in the related materials.

All lesson materials, worksheets, slide decks, videos, AI prompts, code, and other content provided or created by Bespoke Learning or its tutors (the "Materials") are protected by copyright and other intellectual property laws.

You receive a limited, non-exclusive, non-transferable licence to use the Materials for personal, non-commercial study purposes only.

To protect the privacy and safety of students and tutors:

• You must not record, screenshot, or otherwise capture audio or video of any lesson without the express written consent of the tutor and the Institute
• You must not post recordings of lessons or portions of lessons on any public platform without written consent

We may record sessions for quality assurance, safeguarding, or training purposes. Where required by law, we will notify you before recording.

We use third-party AI and digital tools to support learning, create practice questions, provide formative feedback, and model thinking.

By using our services, you acknowledge that AI outputs are advisory and educational in nature. You remain responsible for reviewing and verifying any AI-generated content before using or submitting it.

Bespoke Learning aims to provide services that are inclusive and accessible.

We work towards compliance with recognised web accessibility standards, including WCAG 2.2 AA, as far as reasonably practicable for a small organisation.

If you require accommodations due to disability or learning needs, please contact us in writing and describe the support you require. We will review your request and confirm which accommodations we can reasonably provide.

For students who are minors in their jurisdiction:

• A parent or legal guardian must provide consent for lesson enrolment
• The parent or guardian remains responsible for supervising the minor's use of online tools
• We recommend that an adult is available during online sessions for younger students

You are responsible for providing and maintaining:

• A suitable device, such as a computer or tablet
• A stable internet connection
• A functioning microphone, speakers or headset, and camera
• An up-to-date browser and operating system

If a lesson is disrupted or cannot proceed due to your device or connection issues, the session may still be treated as delivered.

We take privacy seriously. We collect, use, and disclose personal information in accordance with our Privacy Policy, which forms part of these Terms.

We handle personal information in accordance with applicable Canadian law, including PIPEDA, as well as GDPR for EU/UK users, and CCPA for California residents.

You agree that you will not:

• Harass, threaten, or abuse tutors, staff, or other students
• Use hate speech or discriminatory language
• Engage in fraud, impersonation, or any unlawful activity
• Attempt to bypass security or misuse the platform

We may suspend or terminate your access if we reasonably believe you have violated these Terms. If terminated due to misconduct, no refund or credit will be provided.

To the fullest extent permitted by applicable law, the services are provided "as is" and "as available".

We do not warrant that:

• The services will meet every expectation or requirement
• The services will be uninterrupted, secure, or error-free
• Specific academic, examination, or admission outcomes will be achieved

You agree to indemnify, defend, and hold harmless Bespoke Learning, its owner, contractors, and agents from and against any claims, demands, losses, damages, costs, or expenses arising out of or relating to:

• Your breach of these Terms
• Your misuse of the services
• Any content or information you provide
• Any violation of another person's rights

We are not responsible for any failure or delay in performance caused by events beyond our reasonable control.

This includes natural disasters, war, strikes, labour disputes, civil unrest, public health emergencies, power outages, failures of third-party service providers, or changes in law or regulation.

These Terms and any dispute arising out of or relating to them are governed by the laws of the Province of Ontario and the federal laws of Canada.

You agree that any legal action or proceeding will be brought exclusively in the courts of Toronto, Ontario, Canada.

To the extent required and applicable, Bespoke Learning:

• Adheres to Canadian privacy and consumer protection laws, including PIPEDA
• Respects EU and UK consumer protection and data protection frameworks (GDPR)
• Complies with US regulations including FTC guidance and COPPA
• Respects data protection principles in Hong Kong (PDPO) and Singapore (PDPA)
• Respects UAE consumer protection measures

You agree that we may send important notices and information to you by email, through the student portal, or by other reasonable electronic means.

You are responsible for:

• Providing an accurate and regularly monitored email address
• Checking the portal and your email for updates and notices

We may update these Terms from time to time. When we do, we will revise the "Last Updated" date at the top of this page.

If changes are material, we will provide notice through the website, the portal, or by email. Continued use of the services after changes take effect will constitute your acceptance of the revised Terms.

If any provision of these Terms is found to be invalid, illegal, or unenforceable, that provision will be enforced to the maximum extent permitted by law, and the remaining provisions will remain in full force and effect.